JOB DESCRIPTION
Responsibilities:
- To ensure customer's request, inquiries and complaint are attended and responnded in a timely manner, and to provide first call resolution, as indeed to provide excellent customer service
- To handle customer calls, complaints and inquiries efficiently, courteously and professionally
- To work in a team environment and support each other in multitasking & flexible working hours/days
- To assist Customer Request Management Unit operation in soliciting outbound call & administration work.
- Sensitive and alert to customer's request & feedback
- To support customer's inquiries or grievances
Requirements :
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.
- At least 2 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Menara Zenith.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- Full-Time position(s) available.
- Experience in Customer Service/Call Center/Credit Card Sales/Banking background
- Computer literate and proficiency in MS Office
- Able to start immediately is an added advantage
- Prefer candidate who fluent in Mandarin speaking
